How to Make a Warranty Claim

Step 1: Gather Required Information

Before reaching out, ensure you have the following:

• Proof of Purchase: A valid receipt, order confirmation, or invoice.

• Product Details: Model name, serial number (if applicable), and a clear description of the issue.

• Visual Evidence: Photos or videos showing the defect or malfunction.

Step 2: Contact Customer Support

• Option 1: Use the Warranty Claim Form on our website https://smylelabs.com/pages/warranty-claim to easily submit your warranty claim.

• Option 2: Send us an email directly with your information to info@smylelabs.com

• Our team will acknowledge your request within 48 hours and may request additional details if necessary.

Step 3: Claim Evaluation

Once we receive your submission:

1. Our team will review the provided information to verify eligibility.

2. If needed, we may request you to return the product for inspection.

3. We will determine the best course of action—repair, replacement, or store credit.

Step 4: Return & Processing (If Required)

If a return is necessary, we will provide shipping instructions:

• Customers may be responsible for return shipping costs unless the defect was reported within 30 days of purchase.

• Once the item is received, processing takes 5-7 business days.

Step 5: Resolution & Final Steps

After evaluation, we will proceed with one of the following resolutions:

• Repair: If the issue can be fixed, we will repair and return the product.

• Replacement: If the defect is irreparable, we will provide a new unit.

• Store Credit: If no replacement is available, we will issue store credit for future purchases.

Important Notes

• Warranty claims must be initiated within the warranty period specified in our Warranty Policy.

• Any unauthorized modifications or misuse will void the warranty.

• We are not responsible for items lost during return shipping—please use a trackable shipping method.

For any further inquiries, reach out to info@smylelabs.com.